Shipping policy

Thank you for shopping with Buy That Thang. We want you to feel confident when placing your order, so please review our shipping and return policy below.

Processing times may vary depending on the item ordered. Once your order has been processed and shipped, you will receive tracking information by email when available.

Please make sure your shipping address is correct before completing your order. Buy That Thang is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Shipping times may vary due to carrier delays, holidays, weather, or other circumstances outside of our control.

Returns on Non-Personalized Items

We accept returns on non-personalized items within 30 days from the delivery date.

To be eligible for a return, the item must be:

• Unused
• In its original condition
• In the original packaging, if applicable
• Returned within 30 days of delivery

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

To request a return, please contact us at:

BuyThatThang@gmail.com

Please include your order number and the reason for your return request.

Personalized and Custom Items

Personalized and custom items are made specifically for each customer. Because of this, personalized items cannot be returned or refunded if the customer enters incorrect information at checkout.

This includes, but is not limited to:

• Wrong name
• Wrong spelling
• Wrong size
• Wrong color
• Wrong photo
• Wrong message
• Wrong personalization details
• Incorrect shipping information

Please carefully review all personalization details before submitting your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

BuyThatThang@gmail.com

Please include:

• Your order number
• A clear photo of the item
• A photo of the packaging, if applicable
• A brief explanation of the issue

We will review the issue and do our best to make it right.

Order Cancellations

Orders may not be able to be canceled once processing has started, especially for personalized or custom items. Please contact us quickly if you need to request a cancellation.

Refunds

Once we receive and inspect an approved return, we will notify you regarding your refund. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit card company to process the refund.

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Here is a shorter version for your Shopify policy box:

Returns: We accept returns on non-personalized items within 30 days from the delivery date. Items must be unused and in original condition. Personalized items cannot be returned or refunded if the customer enters incorrect information, including the wrong name, spelling, size, color, photo, message, or other custom details. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect due to our error.